SHS Power ("we," "us," or "our") operates the website at shspower.com. This Privacy Policy explains what information we collect, how we use it, and your rights under the California Consumer Privacy Act (CCPA/CPRA) and other applicable law.

1. Information We Collect

Information you provide directly

When you submit our contact form, we collect your name, email address, phone number, project address (optional), average monthly power bill (optional), project type, and any message or files you attach. This information is used solely to respond to your inquiry and provide a consultation.

Information collected automatically

Like most websites, our servers receive standard web log data when you visit, including your IP address, browser type, referring URL, and pages visited. This data is used for security and basic site diagnostics and is not used for advertising.

If you arrive through a salesperson, referral, or campaign link, we may store limited lead-source information such as the sales rep identifier, UTM parameters, landing page, referring URL, and capture time. This helps us understand which outreach generated an inquiry and route follow-up appropriately.

2. Third-Party Technologies on This Site

Google Maps / Places API

Our contact form uses the Google Maps Places API to provide address autocomplete suggestions. When you interact with the address field, your browser makes a request to Google's servers. Google's own privacy policy governs that data. You can use the address field as a plain text entry if you prefer not to use the autocomplete feature.

Google Reviews

We display customer reviews sourced from the Google Places API. Review data is fetched server-side and reviewer profile photos are loaded from Google's content delivery network (lh3.googleusercontent.com).

Chat Widget

This site may use a live chat widget (3CX) to allow visitors to contact us in real time. If you initiate a chat, your messages and any information you share are processed by 3CX and transmitted to our team. Do not share sensitive personal information through the chat widget.

Google Analytics

We use Google Analytics 4 to understand how visitors use our site (pages visited, session duration, referral source). IP addresses are anonymized. Google Analytics does not identify you personally and is not used for retargeting. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Tag Manager and conversion measurement

We use Google Tag Manager and Google Ads conversion measurement to understand when site visits result in lead form submissions or phone-call actions. We do not use Meta (Facebook) Pixel, LinkedIn Insight Tag, session replay tools, or heatmap tools.

3. Cookies

This site uses cookies and similar browser storage for the following purposes:

Analytics cookies — set by Google Analytics to measure site usage (pages visited, session duration, referral source). These do not identify you personally and are not used for advertising.
Conversion measurement — used to understand when website visits result in lead form submissions or phone-call actions.
Lead-source attribution — stored by SHS Power in your browser to remember salesperson, referral, or campaign information if you later submit a form.
Functional cookies — set by Google Maps (address autocomplete, only when you interact with that field) and our chat widget (3CX), when active.

We do not use session replay, heatmap, or social media pixel tracking. You can block or delete cookies and browser storage through your browser settings at any time. To opt out of Google Analytics specifically, use the Google Analytics Opt-out Browser Add-on.

4. How We Use Your Information

To respond to your inquiry or schedule a consultation
To provide you with a project quote or assessment
To communicate with you about your project
To identify whether a salesperson, referral source, or campaign generated an inquiry
To understand how visitors use our site and improve its content (Google Analytics — anonymized)
To maintain security and diagnose technical issues

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. California Residents — Your CCPA Rights

If you are a California resident, you have the right to:

Know what personal information we collect about you and how it is used
Delete personal information we hold about you (subject to certain exceptions)
Correct inaccurate personal information
Opt out of sale or sharing — we do not sell or share your personal information
Non-discrimination for exercising your privacy rights

To exercise any of these rights, contact us at [email protected] or call (619) 500-8255. We will respond within 45 days.

6. Data Retention

Contact form submissions are retained in our email system for as long as necessary to manage the corresponding project or inquiry. You may request deletion at any time.

7. Children's Privacy

This site is not directed at children under 13. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this policy periodically. The effective date at the top of this page will reflect any changes. Continued use of the site after an update constitutes acceptance of the revised policy.

9. Contact Us

SHS Power
817 Bowsprit Rd., Chula Vista, CA 91914
[email protected]
(619) 500-8255