When issues arise, whether connectivity issues or device failure, we offer priority service to Smart Support Plan members. You’ll receive first response and priority consideration for all remote and onsite support needs.

You’ll receive a system checkup twice a year, which includes network testing, firmware upgrades and functionality testing. Plus, we’ll provide documentation detailing our visit for your records.

System issues right before a party or presentation and a lack of recourse to resolve issues will all be distant memories. As a member, you’ll receive after-hour support from 5 p.m. to 10 p.m. and weekend support from 8 a.m. to 10 p.m.

Help is only a call away—literally. Our experienced technicians are able to provide remote support, walking you through an issue from miles away. For an added layer of protection, we proactively monitor and maintain your equipment remotely, too.

We handle all administrative manufacturer’s warranty issues for you, including return authorizations on equipment and tech support calls for troubleshooting problems.

We guarantee a technician will be onsite or available via remote support to correct any issue within the specified time period, and we will stay as long as it takes to have you back up and running. We have a minimum service call fee that includes travel and the first hour onsite. The rate is lower for each additional hour.