SHS Power Privacy Policy

SHS Power (“SHS Power,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains what information we collect, how we use it, and your choices when you interact with our website, services, and communications.

1) Information We Collect

Personal Information you provide: name, email, phone number, service address, project details, billing information, and any messages you send us.
Communications & Call/SMS Data: content of texts, call metadata, and (with consent) call recordings. Some communications are delivered by our vendor Twilio.
Device/Usage Data: IP address, browser, device type, pages visited, and referring URLs.
Cookies/Similar Tech: used for site functionality, analytics, and preferences.

2) How We Use Information

• To provide quotes, install and service solar/battery systems, and support your account.
• To send service updates, scheduling confirmations, reminders, and invoices.
• To operate and secure our website and services, and improve user experience.
• To comply with legal obligations and enforce our agreements.

3) SMS Program & Calling Terms (A2P)

By providing your mobile number, you consent to receive SMS messages from SHS Power related to quotes, scheduling, service updates, and account notifications.
Message frequency: Varies by interaction. Msg & data rates may apply.
Opt-out: Reply STOP to cancel at any time.
Help: Reply HELP for help or contact us using the details below.
We use Twilio to deliver messages and calls; Twilio processes your number, message content, and delivery metadata to provide these services.

4) Sharing of Information

We do not sell your personal information. We share it only with:

• Service Providers/Processors (e.g., Twilio for SMS/calls, hosting, CRM, payment, analytics) under contracts that limit use to our instructions;
• Legal/Compliance: when required by law or to protect rights, safety, and property;
• Business Transfers: in connection with mergers, acquisitions, or asset sales (your data remains protected by this policy or a successor policy of equal or greater protection).

5) Call Recording Notice (CA)

We may record customer support and scheduling calls with prior notice and consent. If you do not consent, please tell the agent and we will not record or will provide a non-recorded channel.

6) Data Security & Retention

We use industry-standard technical and organizational measures to protect personal data. No system is 100% secure. We retain data only as long as needed for the purposes described above, to comply with legal obligations, or to resolve disputes.

7) Your Choices

• Marketing Opt-Out: You can unsubscribe from marketing emails via the link in the email.
• SMS Opt-Out: Reply STOP to any SMS; HELP for help.
• Cookies: Use your browser settings to manage cookies; some features may not function without them.

8) California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know/access, correct, and delete certain personal information, and to limit use/disclosure of sensitive personal information. We do not sell or share personal information as those terms are defined by California law.
To exercise rights, contact us using the details below. We will verify your request and respond as required by law. You may designate an authorized agent.

9) Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from them.

10) International Transfers

If you access our services from outside the United States, your information may be processed in the United States by us and our service providers.

11) Third-Party Links

Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.

12) Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” will indicate the latest revision. Material changes will be highlighted on this page.

13) Contact Us

SHS Power
Email: hello@shspower.com
Phone: (619) 500-8255
Address: 817 Bowsprit Rd Chula Vista, Ca 91902